Return & Replacement Policy

1. General Rule
Due to the nature of the products (hand-painted marble, icons, Fayum portraits), refunds are not accepted for preference reasons. Replacements are only allowed if items are received broken or damaged during shipping.

2. Reporting Damage
If an item arrives broken or damaged:

1. Do not accept delivery without noting it, or contact us within 48 hours if already accepted.
2. Send an email to (artemdeusgr@gmail.com) with order number, photos of the item and packaging, delivery date, and brief description.
3. Keep the original packaging and materials until instructions are provided.

3. Evaluation & Replacement

• After reviewing your submission, if damage is confirmed, a replacement of the same or equivalent item will be provided at no additional cost.
• Replacement occurs within a reasonable timeframe (usually 14–30 business days) depending on availability and production.

4. Exceptions

• Returns or replacements are not accepted for change of mind, taste, or negligence in receipt (e.g., failure to check and report within 48 hours).
• Items damaged after delivery due to improper handling will not be replaced.

5. Return Shipping Costs

• For replacements due to shipping damage, return/reshipping costs are covered by the company.